Defuse & Manage Problem Students and Confrontational
Parents: School & Police Tactics That Work
Program Highlights:
Legal Leverage. Thorough presentation
on your legal rights and protection: using the law as a foundation
for maintaining an advantage during verbal exchanges.
Police Presence. Strategy for officer
and school personnel – who should be in the room – when
and why – what to say and share; police presence during
school investigation without the burden of probable cause
or reading of Miranda rights.
Cameras & Tape Recorders. How
to use them as an independent witness and third party documentation
for your encounters with parents and students; when not to
use them; how to block their use against you.
Sharing Information. What is privileged
and confidential; the value of verbal versus written transfer
of critical information; how to properly label and store
personal notes to increase protection from subpoenas.
Questioning vs. Interrogation. School
disciplinary questioning versus police custodial interrogation – reading
of Miranda rights? Effective interview techniques for all
school and police personnel.
NEW The Active Shooter/Hostage Situation. Critical school and police strategies to reduce the risk of danger by distracting and controlling unauthorized visitors, violent intruders, and unwanted, disruptive parents; Plus, the worse-case scenario: planning for and reacting to the active shooter in your building--how well will you work your plan and how well will your plan work for you?
Documenting the Encounter. What to
write down; what you should throw away; getting the signature
of the parent; how to protect your personal notes.
I’ll Sue You. How not to fall
victim to lawsuit by intimidation; learn the principles of "qualified
immunity" and not to hesitate to do what you know is
right.
We give you:
- Strategies for taking control on the phone, in person
(conference or meeting), and with the unexpected visitor!
- How to pick the right place to meet: it doesn’t
have to be your office or classroom; key criteria for physical
surroundings and access.
- Planning the conference format including a physical demonstrating
of seating arrangement strategies and guidelines for opening
statements and agendas.
- Building your own communication "box" with
the parent and child in it.
- Dealing with insults and threats – how to diffuse
them, reject them, or turn them to your advantage to accomplish
not only control but also cooperation.
- Negotiation tactics – exercising command appearance
and attitude; specific verbal and physical responses to
standard parent complaints/behavior to maintain or regain
the upper hand.
- Ground rules for avoiding a "mini-trial" at
the formal hearing (suspension, expulsion, etc.); ensure
a private, fact-finding meeting; how to protect an informant’s
identity.
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